Returns

At MyCoolCell.com our priority is your satisfaction. Within 15 days of purchase, you may return any item in its original package for an exchange or a refund. Please note that the customer is responsible for all Shipping charges incurred for returning any products.

Defective Products: If you find a product to be defective within fifteen (15) from the date received, you may return the product for a full refund of the purchase price (less shipping if applicable) or a prompt exchange for a replacement product with no shipping fees for it to be replaced. Simply return the product to the below address along with a copy of your original invoice and a brief note stating the nature of the defect. Include a request for a refund or a prompt replacement. Once received, your request will be processed.

Non-Defective Products: If for any reason you are not completely satisfied with your purchase you may return it for a refund (less shipping if applicable) within fifteen (15) days from the date received provided all contents are complete and in the original packaging. Please note that all returns of non-defective merchandise are subject to a 20% restocking fee. Please note that used and incomplete merchandise sent to MyCoolCell.com for a return or exchange will be refused and returned to sender.

Exchanges: All products sent back for exchange will be processed and shipped back out within two (2) business days from the day received. Please note that after you receive your exchange you cannot return it any longer.

Refunds: MyCoolCell.com issues refunds in the order they are received. Please allow 10-15 business days for a credit to be issued.

Please note that MyCoolCell.com does not accept returns on any Software.

Send Products to

MyCoolCell.com
18427-A Nordhoff St.
Northridge, CA 91325